Context

When attempting to upgrade a CodeRabbit plan from the Billing page, the "Add payment method" drawer may sometimes appear blank or won't load, preventing the completion of the upgrade process.

Answer

This issue can be caused by several factors. Follow these troubleshooting steps to resolve the problem:

1. Check your VPN connection: If a VPN is in use, try disconnecting it and reloading the page. VPN connections can sometimes interfere with the payment form loading properly.

2. Disable ad/tracker blockers: Turn off any ad blockers or tracker blockers for the CodeRabbit site, then reload the Billing page.

3. Try a different browser or incognito mode: Use an incognito/private window or try a different browser (Chrome, Edge, or Firefox).

4. Verify your permissions: Ensure the logged in use is an organization Admin or Billing Admin. Then navigate to Subscription and Billing and click "Upgrade Plan" to continue the flow.

If the payment drawer still won't load after trying these steps, please contact support with the following information:

• the browser and version

• Any console errors (open DevTools > Console)

• Time the issue occurred and your organization name